Shipping Policy

Production & Delivery Estimates

Personalized items require production before dispatch. The current estimate is shown during ordering or communicated in the order confirmation. Delivery begins after dispatch and depends on the destination and courier.

If an order is needed for a fixed date, contact support@brandmyprint.com before ordering. Delivery dates are estimates unless BrandMyPrint confirms a deadline in writing.

Malaysia

• Below RM99: RM6.90 shipping.
• RM99 to RM198.99: RM9.90 shipping.
• RM199 and above: free shipping.

Singapore

• Below S$39: S$3.90 shipping.
• S$39 and above: S$5.90 shipping.

International

• Below US$39: US$4.90 shipping.
• US$39 and above: US$7.90 shipping.

Tracking, Delays & Lost Parcels

When tracking is available, it is added to your order after dispatch. Tracking may take time to update after the courier receives the parcel.

If tracking has not updated for 5 business days, or the parcel is marked delivered but cannot be found, contact support with the order number. We will investigate with the courier and arrange the appropriate next step after the investigation.

Customers are responsible for providing a complete delivery address and a reachable recipient. Additional delivery charges caused by an incorrect or incomplete address may be charged before reshipment.

Shipping Rules

• Shipping is calculated per order, not per item.
• Multiple items do not increase shipping charges.
• Shipping thresholds are evaluated separately for each currency and region.
• Free shipping currently applies only in Malaysia.
• Delivery timelines may vary during peak seasons, public holidays, or courier delays.