Refund & Returns Policy

Personalized Orders

Because each print is made to order, we cannot accept returns or refunds for change of mind, incorrect size selection, wrong uploaded image, or approved personalization choices.

Damaged or Faulty Items

If your item arrives damaged or has a production fault, contact us within 14 days of delivery with your order ID and clear photos of the product and packaging.

After review, we may arrange a replacement, reprint, or refund depending on the issue.

Order Changes

Contact support@brandmyprint.com immediately if you need to change or cancel an order. Include the order number and account email. Changes or cancellations are only possible before production starts.

AI Generation Credits

If the artwork provider fails, times out, or rejects a generation before a usable result is created, the reserved AI credit is returned automatically. If it is not returned, contact support with the generation reference shown in the error message.

Refund Processing

Approved refunds are returned to the original payment method. We normally initiate the refund within 5 business days after approval; the payment provider or bank may require additional time to show it in your account.

This policy does not limit any mandatory consumer rights that apply under Malaysian law.